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Documentation and declarations Manufacturer · Importer 6 min read

An authority asks for our technical documentation

Manufacturers keep the technical documentation for 10 years and make it available to market surveillance authorities on request, under the General Product Safety Regulation and the product directives. Importers and the EU responsible person must be able to obtain it. Send the documentation the request names, in a language the authority understands, within its deadline, and record exactly what you sent.

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Reviewed 5 October 2026 by the Conphora compliance team · Not legal advice

Why this happens

The technical documentation is written for exactly this moment. Under the General Product Safety Regulation (EU) 2023/988, the manufacturer draws it up before placing the product on the market, keeps it up to date, keeps it at the disposal of market surveillance authorities for 10 years and makes it available to them upon request (Article 9(2) and (3)). The Commission's Blue Guide counts such periods from the last unit of the model placed on the market (footnotes 115 and 142). Importers keep a copy for the same 10 years and ensure that the documents can be made available on request (Article 11(6)). For products subject to Union harmonisation legislation, the GPSR's Chapter III, Section 1 (Articles 9 to 18) does not apply, and the act's own documentation rules apply instead (Article 2(1), third subparagraph, point (b)).[1]

The CE directives set the same duty in their own words. Under the Low Voltage Directive 2014/35/EU, the manufacturer keeps the technical documentation and the declaration for 10 years (Article 6(3)) and, on a reasoned request, provides all information and documentation in paper or electronic form, in a language easily understood by the authority (Article 6(9)); the importer keeps a copy of the declaration and ensures the technical documentation can be made available (Article 8(8)). Annex III lists what a Module A file contains: a general description, design and manufacturing drawings, the explanations needed to understand them, the standards applied, design calculations and examinations, and test reports, together with an adequate analysis and assessment of the risks. The Radio Equipment Directive 2014/53/EU adds that where the documentation fails to present sufficient data, the authority may ask the manufacturer or the importer to have a test performed at their expense (Article 21(4)).[4][5]

The toy directive is the most specific about timing. The technical documentation may be drawn up in any official language of the Union, subject to Article 20(5); on a reasoned request the manufacturer provides a translation of the relevant parts into the language of that Member State. The authority may fix a deadline of 30 days for receipt of the file or the translation, unless a shorter deadline is justified by a serious and immediate risk (Directive 2009/48/EC Article 21(2) and (3)). If the manufacturer does not comply, the authority may require a test by a notified body at the manufacturer's expense (Article 21(4)).[3]

Behind every request stand the authority's general powers. Regulation (EU) 2019/1020 lets it require economic operators to provide documents, technical specifications, data and information on compliance, in any form and wherever stored, and to take copies (Article 14(4)(a)). For products under the acts listed in Article 4(5), the economic operator established in the Union must answer a reasoned request with all information and documentation needed to demonstrate conformity, in a language the authority easily understands (Article 4(3)(b)). A missing or incomplete file can lead to an order to rectify and, failing that, to withdrawal or recall (Article 16(3) and (5)).[2]

How to solve it

  1. Pin down the product, the act and the deadline

    Note the exact model, batch or serial number the authority names, the legal basis it cites and the date it wants an answer. Under the toy directive the authority may set 30 days, or less where there is a serious and immediate risk. Ask for clarification early if the request is unclear.

  2. Get the file from whoever holds it

    The manufacturer draws up and holds the technical documentation. An importer or EU responsible person may not have the full file but must be able to make it available, so call the manufacturer at once and agree who sends what and by when.

  3. Check the file against the list the act sets

    Before sending, check the file covers what the act asks for: for a consumer product, a general description, the essential safety characteristics and, where appropriate, the risk analysis, the test report outcomes and the standards applied. For CE products, check the act's own list, such as Annex III of the Low Voltage Directive.

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  4. Translate the parts the authority needs

    Provide the information in a language that can be easily understood by the authority. Under the toy directive the file may be in any official EU language, subject to Article 20(5), and the manufacturer provides a translation of the relevant parts on a reasoned request.

  5. Send a controlled copy and keep a record

    Send the documents in the form asked for, with a cover letter that lists each document, its version and its date. Keep an identical copy of the package and the correspondence, because follow-up questions refer to what was sent.

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What you need to show

DocumentWhere it comes fromLegal ground
The technical documentation for the named productThe manufacturerGPSR Article 9(2) and (3); Directive 2014/35/EU Annex III; Directive 2009/48/EC Article 21
The EU declaration of conformity, for products under a harmonisation actThe manufacturer; the importer keeps a copyDirective 2014/35/EU Articles 6(3) and 8(8); Directive 2014/53/EU Article 12(8)
Translations of the relevant partsThe manufacturerDirective 2009/48/EC Article 21(3); Regulation (EU) 2019/1020 Article 4(3)(b)
A sent-documents log with versions and datesYour own records

If you do nothing

A test at your own expense

For toys, if the manufacturer does not provide or translate the documentation as required, the authority may require a test by a notified body at the manufacturer's expense (Directive 2009/48/EC Article 21(4)). For radio equipment with insufficient documentation, it may ask the manufacturer or the importer for a test by a body acceptable to it, at their expense (Directive 2014/53/EU Article 21(4)).[3]

Missing documentation is a non-compliance in itself

The authority requires the operator to bring the product into compliance, including rectifying formal non-compliance, and where that does not happen it ensures withdrawal, recall or a prohibition of making it available (Regulation (EU) 2019/1020 Article 16(3)(a) and (5)).[2]

The authority can demand documents wherever they are

Authorities have the power to require economic operators to provide relevant documents, technical specifications, data or information, in any form and irrespective of where they are stored, and to take copies (Regulation (EU) 2019/1020 Article 14(4)(a)).[2]

Questions about this problem

We are the importer and do not have the full file. Are we in breach?

Importers keep a copy of the declaration of conformity and must ensure that the technical documentation can be made available to the authorities on request (Directive 2014/35/EU Article 8(8); GPSR Article 11(6)). You need a reliable route to the manufacturer's file, not necessarily the file itself.

How long do we have to answer?

The request sets the period. Under the toy directive the deadline for receipt of the file or its translation is 30 days, unless a shorter deadline is justified by a serious and immediate risk (Directive 2009/48/EC Article 21(3)).

Which language must the documents be in?

In a language that can be easily understood by the authority (Directive 2014/35/EU Article 6(9); Regulation (EU) 2019/1020 Article 4(3)(b)). An authorised representative under the GPSR provides it in an official language the authority can understand (GPSR Article 10(2)(a)).

Must we include the test reports?

Where appropriate with regard to the risks, the GPSR technical documentation includes the analysis of risks and the outcome of reports on tests by the manufacturer or another party on its behalf (Article 9(2)(a)). Module A files under the CE directives list test reports as an element (Directive 2014/35/EU Annex III point 2(f)).

Is this the same as any other letter from the authority?

No. A request for the technical file is one specific power; an authority letter can also concern a risk, corrective action or a proposed measure. Before a measure is taken, the operator has the right to be heard within a period of not less than 10 working days, except in urgent cases (Regulation (EU) 2019/1020 Article 18(3)).

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Sources

  1. Regulation (EU) 2023/988 on general product safety (consolidated text of 29 May 2026) EUR-Lex · accessed 4 October 2026
  2. Regulation (EU) 2019/1020 on market surveillance and compliance of products (consolidated text of 12 August 2026) EUR-Lex · accessed 4 October 2026
  3. Directive 2009/48/EC on the safety of toys (consolidated text of 29 August 2026) EUR-Lex · accessed 4 October 2026
  4. Directive 2014/35/EU on electrical equipment designed for use within certain voltage limits (consolidated text of 30 May 2026) EUR-Lex · accessed 4 October 2026
  5. Directive 2014/53/EU on radio equipment (consolidated text of 30 May 2026) EUR-Lex · accessed 4 October 2026

About this page

Reviewer
Conphora compliance team
Reviewed
5 October 2026
Cite this page
Conphora (2026). An authority asks for our technical documentation. Retrieved 13 October 2026 from https://www.conphora.com/solutions/problem/authority-asks-technical-file/
Reviewed
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