We want to appoint an authorised representative
An authorised representative is a person established in the Union with a written mandate from the manufacturer (GPSR Article 10; Regulation (EU) 2019/1020, Article 5). The mandate must at least let it give authorities documents, report risks and cooperate on corrective action. Design, conformity assessment and the technical documentation stay with the manufacturer. Write the tasks per act and product, and give the representative access to the files.
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Reviewed 5 October 2026 by the Conphora compliance team · Not legal advice
Why this happens
An authorised representative is defined by its mandate. The General Product Safety Regulation (EU) 2023/988 defines it as a person established within the Union who has received a written mandate from a manufacturer to act on the manufacturer's behalf in relation to specified tasks (Article 3(9)). The mandate must allow the representative to perform at least four tasks: providing an authority, on a reasoned request, with all information and documentation necessary to demonstrate the safety of the product, in an official language the authority understands; informing the manufacturer where it has reason to believe a product is dangerous; notifying the authorities through the Safety Business Gateway of action taken to eliminate risks, where the manufacturer has not done so; and cooperating with the authorities on such action (Article 10(2)).[1]
The sector acts have their own article. Under the Low Voltage Directive 2014/35/EU, the mandate must allow the representative at least to keep the EU declaration of conformity and the technical documentation at the disposal of authorities for 10 years, to provide information and documentation on a reasoned request, and to cooperate on action to eliminate risks (Article 7(2)). The obligation to design and manufacture in conformity and the obligation to draw up the technical documentation shall not form part of the mandate (Article 7(1)). The Commission's Blue Guide describes the delegable tasks as administrative, requires the delegation to be explicit and in writing, and notes that the representative cannot modify the product on its own initiative (section 3.2).[3][4]
A second, separate role is the responsible economic operator. For products under the acts listed in Article 4(5) of Regulation (EU) 2019/1020, and for products covered by the GPSR, a product may be placed on the market only if an operator established in the Union is responsible for the tasks in Article 4(3): verifying that the declaration and technical documentation have been drawn up, keeping the declaration available, providing information to authorities, informing them of risks and cooperating on corrective action (Article 4(1) and (3); GPSR Article 16(1)). An authorised representative fills this role only when the written mandate designates it to perform those tasks (Articles 4(2)(c) and 5(1)). Under the GPSR, the responsible operator also regularly checks the product against its technical documentation and its marking, where appropriate with regard to the risks (Article 16(2)).[1][2]
The representative's own duties are few but firm. It performs the tasks in the mandate, provides a copy of the mandate to authorities on request, and must have the appropriate means to fulfil its tasks (Regulation (EU) 2019/1020, Article 5(2) and (3)). The manufacturer does not shed responsibility by appointing one: the Blue Guide states that a manufacturer may in no circumstances discharge itself from its responsibilities to an authorised representative (section 3.1). For products placed on the market or put into service from 9 December 2026 the role also carries civil liability: the authorised representative of a manufacturer outside the Union is among the operators liable under the Product Liability Directive (EU) 2024/2853 (Articles 2(1) and 8(1)(c)).[2][4][5]
How to solve it
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Decide which role the representative is to fill
An authorised representative under a sector act, the responsible economic operator under Regulation (EU) 2019/1020 or the GPSR, or both. They are separate appointments with different minimum tasks, and the mandate must name each one it covers. Check first whether an importer already fills the responsible operator role.
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List the products and the acts
Attach a schedule with every model, its identifier and the acts that apply to it. The representative acts only for products covered by the mandate, so an open-ended wording such as all our products leaves both sides unsure when the range changes.
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Write in the minimum tasks, then any extras
Copy the minimum tasks from each act: keeping the declaration of conformity available, giving authorities information and documents on a reasoned request, informing them of risks, and cooperating on corrective action. Add optional tasks, such as signing the declaration, only where the act allows it.
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State what stays with the manufacturer
Say in the mandate that design, production, the conformity assessment and drawing up the technical documentation remain the manufacturer's. The representative cannot change the product on its own initiative to make it compliant. This protects both parties when an authority asks who decided what.
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Give access to the files and agree response times
The representative must be able to produce the declaration and make the technical documentation available when an authority asks. Give it a copy or standing access, a named contact at the manufacturer, and agreed times for answering requests and for telling each other about complaints and risks.
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Put the name and address where the law requires
Where the representative is the responsible economic operator, its name and contact details go on the product, its packaging, the parcel or an accompanying document, and in online offers for products from a manufacturer outside the Union.
Work through the steps in the platform with your own product.
What you need to show
| Document | Where it comes from | Legal ground |
|---|---|---|
| The written mandate, with the tasks and a product schedule | The manufacturer, accepted by the representative | GPSR Article 10(1) and (2); Regulation (EU) 2019/1020 Article 5(1) and (2); Low Voltage Directive Article 7(1) |
| EU declaration of conformity and access to the technical documentation | The manufacturer | Regulation (EU) 2019/1020 Article 4(3)(a); Low Voltage Directive Article 7(2)(a) |
| Documented evidence of the regular checks of the product against its file | The responsible economic operator | GPSR Article 16(2) |
| Label or parcel insert with the representative's name and contact details | The manufacturer, with the representative's details | Regulation (EU) 2019/1020 Article 4(4); GPSR Article 16(3) |
If you do nothing
Authorities ask to see the mandate
An authorised representative must provide a copy of the mandate to market surveillance authorities on request (GPSR Article 10(2); Regulation (EU) 2019/1020, Article 5(2)). A commercial agency agreement that names no tasks does not show the appointment.[1]
Without a responsible operator the product may not be placed
A product covered by the GPSR, or by the acts listed in Article 4(5) of Regulation (EU) 2019/1020, may be placed on the market only if an economic operator established in the Union is responsible for the tasks in Article 4(3) (Regulation (EU) 2019/1020, Article 4(1); GPSR Article 16(1)).[2]
The representative takes on liability
For products placed on the market or put into service from 9 December 2026, where the manufacturer is established outside the Union, its authorised representative is among the economic operators liable for damage caused by a defective product (Directive (EU) 2024/2853, Article 8(1)(c)).[5]
Questions about this problem
Must a manufacturer outside the EU have an authorised representative?
The Blue Guide says a manufacturer outside the Union is not obliged to have one. What the law requires is an economic operator in the Union responsible for the product; an importer can fill that role, and an authorised representative with a written mandate is the alternative.
Can our distributor or importer be the authorised representative?
Yes, with a written mandate. The Blue Guide notes that the representative may be an importer or distributor, which must then also fulfil the obligations of that role. A commercial representative or agent without such a mandate is not an authorised representative in the legal sense.
Can the representative draw up the technical documentation?
Not under the Low Voltage Directive: the manufacturer's duty to design and manufacture in conformity and the duty to draw up the technical documentation cannot form part of the mandate (Article 7(1)). Other acts follow the same pattern; check the article on authorised representatives in each act.
Can the representative sign the declaration of conformity?
Depending on the act, yes. The Blue Guide lists drawing up and signing the EU declaration of conformity and affixing the CE marking among the tasks a mandate can include. The manufacturer remains responsible for the content.
What must the representative be able to do in practice?
It must have the appropriate means to fulfil its tasks (Regulation (EU) 2019/1020, Article 5(3)). In practice that means access to the files, someone who can answer an authority in a language it understands, and a line to the manufacturer when a risk appears.
Sources
- Regulation (EU) 2023/988 on general product safety (consolidated text of 29 May 2026) EUR-Lex · accessed 5 October 2026
- Regulation (EU) 2019/1020 on market surveillance and compliance of products (consolidated text of 12 August 2026) EUR-Lex · accessed 5 October 2026
- Directive 2014/35/EU on electrical equipment designed for use within certain voltage limits (consolidated text of 30 May 2026) EUR-Lex · accessed 5 October 2026
- The 'Blue Guide' on the implementation of EU product rules 2022 (2022/C 247/01) European Commission, via EUR-Lex · accessed 5 October 2026
- Directive (EU) 2024/2853 on liability for defective products EUR-Lex · accessed 5 October 2026
About this page
- Reviewer
- Conphora compliance team
- Reviewed
- 5 October 2026
General information, not legal advice. Check the legal text or ask an adviser about your own product.
Conphora (2026). We want to appoint an authorised representative. Retrieved 13 October 2026 from https://www.conphora.com/solutions/problem/authorised-representative-mandate/
Conphora (2026) We want to appoint an authorised representative. Available at: https://www.conphora.com/solutions/problem/authorised-representative-mandate/ (Accessed 13 October 2026).
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author = {Conphora},
title = {We want to appoint an authorised representative},
year = {2026},
url = {https://www.conphora.com/solutions/problem/authorised-representative-mandate/},
note = {Retrieved 13 October 2026}
} See it working before you add a product
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