We have to report in the Safety Business Gateway

The General Product Safety Regulation (EU) 2023/988 gives companies one door to the authorities. Article 27 requires the Commission to maintain a web portal through which economic operators and providers of online marketplaces provide market surveillance authorities and consumers, in an easy way, with the information required by Article 9(8) and (9), Article 10(2), point (c), Article 11(2) and (8), Article 12(4), and Articles 20 and 22: the Safety Business Gateway. The Commission draws up guidelines for its practical use.^[1]

The duties behind those article numbers are the ones that arise when something has gone wrong. A manufacturer who has reason to believe a product it placed on the market is dangerous informs, through the Safety Business Gateway, the market surveillance authorities of the Member States where the product was made available, giving details of the risk, of any corrective measure already taken and, if available, of the quantity of products still circulating by Member State (Article 9(8)). Importers inform the same authorities (Article 11(8)) and distributors ensure they are informed (Article 12(4)); an authorised representative reports actions under its mandate where the manufacturer has not (Article 10(2)(c)); a manufacturer notifies an accident, with the product's type and identification number and the circumstances, to the Member State where it occurred (Article 20); and marketplaces report dangerous products offered through their services of which they have actual knowledge (Article 22(12)(d)).^[1]

The Commission's portal describes the practice: businesses report dangerous products and accidents to the Member State authorities; the regulation makes the use of the Safety Business Gateway compulsory for those notifications; submission is reserved for the operators and marketplaces concerned, and third-party submission is prohibited. National authorities may use a submission to create an alert in the Safety Gate Rapid Alert System, and a summary is then published on the public Safety Gate portal.^[3]

That is where the two systems meet. Member States notify corrective measures against dangerous products through the Safety Gate Rapid Alert System (Article 26), and the Safety Gate Portal gives the public access to selected information from those notifications and carries the information manufacturers provide to alert consumers (Articles 9(9) and 34). Once notified, the authority may request progress reports and may decide whether or when the corrective measure is completed (Article 15(6)).^[1]

Market surveillance of the product itself follows Regulation (EU) 2019/1020, under which the authority ensures the withdrawal, recall or prohibition where the operator fails to act (Article 16(5)).^[2]